IP COMMUNICATIONS SYSTEM

3CX is an open-standard, software based PBX that works with popular IP Phones, SP trunks, and Gateways. It’s a complete Unified Communications solution, which includes features such as web conferencing, presence, softphones, smartphone clients, and more – without the inflated cost and management headaches of an ‘old style’ PBX.

OPEN STANDARD, NON-PROPRIETARY
TECHNOLOGY

In addition to the many features built to boost productivity, enhance customer service and increase efficiency, 3CX will also cut your telco costs in half with IP communications and SIP trunking. With an IP telephony system your phone bill will be slashed, and so will the cost of buying, expanding and maintaining your VoIP phone system.

  • Connect remote offices – eliminate interoffice call charges
  • Open-platform – choose your IP Phones & SIP Trunks
  • Cut Travel Costs With Integrated Web Conferencing

UNIFIED COMMUNICATIONS MADE EASY

No matter how big or small your company is, the right Unified Communications solution can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance the customer experience. 3CX’s UC functionality is inbuilt and included as standard on-premise or in the cloud, all on one user-friendly platform – no need to purchase add-ons or extras.

  • Web conferencing for all
  • Deliver faxes & voicemail to inbox
  • Instant Messaging / Text chat
  • Click to Call from Any Browser or CRM

SOFTPHONES FOR MAC, WINDOWS, iOS, & ANDROID

Mobility is a no-brainer for 3CX which includes powerful softphones for Mac and Windows, as well as smartphone clients for iOS and Android. Answer calls via your office extension on your smartphone or control your deskphone from your desktop with CTI mode. Slash your company’s mobile costs, increse employee productivity and mobility at no additional cost.

BETTER CUSTOMER SERVICE WITH SUPERIOR
CALL CENTER/CONTACT CENTER SOFTWARE

NEVER MISS A CALL:

ADVANCED CONTACT CENTER REPORTING

Traditional proprietary PBX’s with call center functionality has proven to be either too expensive or difficult to set up. 3CX improves this with 3CX Pro, providing call center management with the information required to monitor call queues in real-time and ensure that not a single call is lost.

  • Integrated Wallboard for real-time monitoring
  • Integrated Wallboard for real-time monitoring
  • Detailed reports of longest wait time and abandoned calls
  • SLA and Callback statistics

STATE OF THE ART QUEUE STRATEGIES & REAL-TIME STATISTICS

3CX Contact Center software ensures you provide your customers with quality service, and that your agents always reach their targets. Check the average and longest waiting time, as well as the least talk time to guarantee no customer leaves your call center unsatisfied.

  • Log agents in and out of queues
  • Round Robin
  • Hunt by Threes – Random & Prioritized
  • Call Back – callers can hang up and keep their position

ADVANCED

CALL CENTER FEATURES

INCLUDED

3CX Pro provides you with all the tools required to review your agent’s performance at any given time. Answered calls, abandoned calls, average longest waiting time and more are all in easy reach, allowing you to ensure that your call center is running smoothly at any given time.

  • Listen in allows you to listen to a call without the caller or agent knowing
  • Train new agents during a live call with the whisper function
  • Agents making a mess of a call? Use barge in to take over