IP COMMUNICATIONS SYSTEM

3CX is an open-standard, software based PBX that works with popular IP Phones, SP trunks, and Gateways. It’s a complete Unified Communications solution, which includes features such as web conferencing, presence, softphones, smartphone clients, and more – without the inflated cost and management headaches of an ‘old style’ PBX.

AFFORDABLE, EASY TO INSTALL & MANAGE

3CX pricing is based on simultaneous calls and not on the number of extensions, making the cost of purchasing and expanding the PBX very affordable. It includes a web-based management console and also runs on mainstream OS making installation and management ever so easy. Setup takes minutes and 3CX will run on an existing server (not necessarily dedicated).

  • Plug and Play with IP Phones, Gateways, & SIP Trunks
  • No per extension licensing
  • Virtualize or Install on existing server

OUT OF THE BOX UNIFIED COMMUNICATIONS

With out of the box Unified Communications features such as Presence, Fax & Voicemail, to email and instant messaging, your employee productivity is bound to increase. 3CX also includes integrated, plugin free web conferencing which includes, advanced features for ultimate collaboration.

  • Web conferencing for all
  • Deliver faxes & voicemail to inbox
  • See presence of colleagues

SOFTPHONES FOR MAC, WINDOWS, iOS, & ANDROID

Mobility is a no-brainer for 3CX which includes powerful softphones for Mac and Windows, as well as smartphone clients for iOS and Android. Answer calls via your office extension on your smartphone or control your deskphone from your desktop with CTI mode. Slash your company’s mobile costs, increse employee productivity and mobility at no additional cost.

BETTER CUSTOMER SERVICE WITH SUPERIOR CALL CENTER/CONTACT CENTER SOFTWARE

NEVER MISS A CALL:

ADVANCED CONTACT CENTER REPORTING

Traditional proprietary PBX’s with call center functionality has proven to be either too expensive or difficult to set up. 3CX improves this with 3CX Pro, providing call center management with the information required to monitor call queues in real-time and ensure that not a single call is lost.

  • Integrated Wallboard for real-time monitoring
  • Integrated Wallboard for real-time monitoring
  • Detailed reports of longest wait time and abandoned calls
  • SLA and Callback statistics

STATE OF THE ART QUEUE STRATEGIES & REAL-TIME STATISTICS

3CX Contact Center software ensures you provide your customers with quality service, and that your agents always reach their targets. Check the average and longest waiting time as well as the least talk time to guarantee no customer leaves your call center unsatisfied.

  • Log agents in and out of queues
  • Round Robin
  • Hunt by Threes – Random & Prioritized
  • Call Back – callers can hang up and keep their position

ADVANCED

CALL CENTER FEATURES

INCLUDED

3CX Pro provides you with all the tools required to review your agent’s performance at any given time. Answered calls, abandoned calls, average longest waiting time and more are all in easy reach, allowing you to ensure that your call center is running smoothly at any given time.

  • Listen in allows you to listen to a call without the caller or agent knowing
  • Train new agents during a live call with the whisper function
  • Agents making a mess of a call? Use barge in to take over