In addition to the many features built to boost productivity, enhance customer service and increase efficiency, 3CX will also cut your telco costs in half with IP communications and SIP trunking. With an IP telephony system your phone bill will be slashed, and so will the cost of buying, expanding and maintaining your VoIP phone system.
No matter how big or small your company is, the right Unified Communications solution can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance the customer experience. 3CX’s UC functionality is inbuilt and included as standard on-premise or in the cloud, all on one user-friendly platform – no need to purchase add-ons or extras.
Mobility is a no-brainer for 3CX which includes powerful softphones for Mac and Windows, as well as smartphone clients for iOS and Android. Answer calls via your office extension on your smartphone or control your deskphone from your desktop with CTI mode. Slash your company’s mobile costs, increse employee productivity and mobility at no additional cost.
Traditional proprietary PBX’s with call center functionality has proven to be either too expensive or difficult to set up. 3CX improves this with 3CX Pro, providing call center management with the information required to monitor call queues in real-time and ensure that not a single call is lost.
3CX Contact Center software ensures you provide your customers with quality service, and that your agents always reach their targets. Check the average and longest waiting time, as well as the least talk time to guarantee no customer leaves your call center unsatisfied.
3CX Pro provides you with all the tools required to review your agent’s performance at any given time. Answered calls, abandoned calls, average longest waiting time and more are all in easy reach, allowing you to ensure that your call center is running smoothly at any given time.