Beyond the PBX: How TECH2GO's Expertise Delivers Total IP Communications Success with 3CX
For modern enterprises in the Philippines, a phone system is no longer just for making calls—it’s the central nervous system of your customer relationships and internal collaboration. At TECH2GO, we go beyond basic VOIP, leveraging our decades of experience as an Advance Certified 3CX Silver Partner to deliver true Unified Communications (UC).
Our specialization in 3CX isn’t just about the software; it’s about the integration, engineering, and managed support that ensures your critical communications are always successful, no matter the use case.
The TECH2GO Advantage: Expertise That Guarantees Success
A successful 3CX deployment requires mastery of four critical domains: the PBX software, networking, cloud infrastructure, and custom integration. This is where TECH2GO’s team—with their virtuoso-level networking skills and multiple in-house 3CX Certified Engineers—provides unmatched value in the Philippine market.
|
Core Competency |
How TECH2GO Maximizes Your 3CX Success |
|
Networking & Wireless |
Seamless integration into complex, existing enterprise networks. We guarantee call quality (QoS) across IP PBX and Wireless infrastructure, eliminating dropped calls and latency issues that plague other providers. |
|
Cloud & Hybrid Expertise |
We design the right architecture—from On-Premise security to flexible Cloud scalability, or a Hybrid solution—ensuring the lowest latency and most cost-effective solution for your operation. |
|
Advanced IP PBX Features |
Customizing call flows, integrating CRM/ERP systems, and configuring advanced call center queues for maximum agent efficiency and detailed reporting. |
|
Managed Support SLA |
Our SLA-backed managed support ensures predictable performance and rapid resolution. We don’t just install it; we manage and maintain the system’s success, allowing your IT team to focus on innovation. |
3CX in Action: Custom Use Cases Engineered by TECH2GO
The true power of 3CX, unlocked by our engineering expertise, lies in its flexibility across diverse business environments:
- Enterprise & Interbranch Communications
- The Challenge: Connecting multiple offices across the Philippines (or internationally) without incurring high toll charges, while ensuring seamless extension dialing and consistent service.
- The 3CX Solution: Utilizing Bridging to link remote 3CX installations and VOIP Trunks to enable free interbranch calls. Employees use a single extension across all offices via mobile and desktop apps.
- TECH2GO’s Role: Designing the secure inter-office network topology, configuring VPNs/Firewalls, and guaranteeing Quality of Service (QoS) so a call from Manila to Cebu is crystal clear.
- Outbound Collection Services
- The Challenge: Maximizing agent talk time, minimizing manual dialing errors, and maintaining compliance with call recording and reporting.
- The 3CX Solution: Implementing Advanced Call Center Queues with automated outbound dialers (using the 3CX Call Flow Designer) and mandatory Call Recording for QA.
- TECH2GO’s Role: Integrating the dialer with the collection CRM/database for screen pops, automating post-call logging, and providing real-time wallboards for collections managers to monitor key metrics.
- Hospitality Communications (Hotels & Resorts)
- The Challenge: Providing guest services (check-in/check-out, wake-up calls, mini-bar billing) while streamlining staff-to-staff communication (Housekeeping, Maintenance, Front Desk).
- The 3CX Solution: The specialized 3CX Hotel Module integrates with Property Management Systems (PMS). Features include simplified guest name display, automated DND status upon check-out, and simplified inter-room dialing.
- TECH2GO’s Role: Integrating 3CX with the existing PMS (e.g., Opera, Fidelio), configuring Wi-Fi VOIP Handsets for mobile staff, and ensuring seamless operation with existing door-phone or emergency systems.
- Customer Sales Hotline & Customer Support Hotline
- The Challenge: Handling high call volumes efficiently, providing omnichannel support (calls, web chat, WhatsApp), and routing customers to the right agent based on skill or inquiry type.
- The 3CX Solution: Comprehensive Contact Center features: Skill-Based Routing, Digital Receptionists (IVR), detailed SLA Alerts, and Live Chat/WhatsApp Integration—all managed from one unified platform.
- TECH2GO’s Role: Customizing IVR menus to enhance the customer journey, setting up advanced reporting to track abandoned calls and service levels, and integrating SIP Trunks / Toll-Free Numbers for dependable service.
Global Trust: Top 10 Big Names That Rely on 3CX
When you choose 3CX, you are investing in a platform trusted globally by hundreds of thousands of organizations, from small businesses to multinational giants.
While 3CX supports over 350,000 customers worldwide, here are some of the most recognizable global enterprises that have successfully deployed the platform, validating its power and reliability:
1. Air France (Airline)
2.Best Western (Hospitality)
3.PepsiCo (Food & Beverage)
4.Toyota (Automotive)
5.NHS (National Health Service – UK) (Government/Healthcare)
6. Infosys Ltd. (IT Consulting)
7. Upwork Global Inc. (Technology/Talent Platform)
8. JSC Federal Credit Union (Finance)
9. Sage (Software)
10. UPS (United Parcel Service – UK) (Logistics/Distribution)
Ready to Elevate Your Communications?
In the fast-paced Philippine business environment, reliable and integrated communications are not optional—they are essential for growth. As your local, Advance Certified 3CX Silver Partner, TECH2GO combines cutting-edge technology with virtuoso engineering to ensure your project’s success.
Whether you need a full enterprise migration, a high-performance outbound collection center, or a robust customer support system, we have the integration, engineering, and support capabilities to make your vision a reality.
Contact TECH2GO today for a strategic consultation on your 3CX project and discover the power of a truly unified communication platform.